Balanced Scorecard Step-By-Step: Maximizing Performance and Maintaining Results
Sharing his extensive experience in developing Balanced Scorecards for companies large and small around the world, Paul Niven takes you through the complete Balanced Scorecard journey – from building compelling Strategy Maps, to creating powerful new performance measures that drive the execution of your strategy, to the tools necessary to make the Scorecard the cornerstone of your management processes. This book allows you to efficiently execute your organization’s strategy and successfully compete in today’s business environment.
Balanced Scorecard Step-By-Step: Maximizing Performance and
Maintaining Results, 2nd Edition
Updated and enhanced with the latest Balanced Scorecard topics, this influential book empowers your organization to turn strategy into performance at every organizational level and translate your intangible resources, such as innovation, customer relationships, and intellectual capital, into real value. The Second Edition of Balanced Scorecard Step-by-Step includes updated case studies as well as new and expanded coverage on:
- Strategy maps, the powerful communication tools that convey to the entire workforce (and beyond) what is most critical in executing the organization's strategy
- The linkage between the Balanced Scorecard and corporate governance
- The critical importance of "strategy-centered" management meetings
- The emerging trend of the Office of Strategy Management
- The latest trends in Balanced Scorecard implementation methodology
- Post-implementation guidance
Sharing his extensive experience in developing Balanced Scorecards for Fortune 500, public sector, and not-for-profit organizations, Paul Niven takes you through the complete Balanced Scorecard journey-from creating powerful new performance measures that drive the execution of your strategy, to the tools necessary to make the Scorecard the cornerstone of your management processes. Whether you are a CEO, CFO, CIO, a vice-president, a division or department manager, or a business consultant, Balanced Scorecard Step-by-Step, Second Edition allows you to efficiently execute your organization's strategy and successfully compete in today's business environment.
- Performance Measurement and the Need for a Balanced Scorecard
- Getting Started
- Mission, Values, Vision, and Strategy
- Strategy Maps
- Creating Performance Measures
- Setting Targets and Prioritizing Initiatives
- Cascading the Balanced Scorecard to Build Organizational Alignment
- Using the Balanced Scorecard to Strategically Allocate resources
- Additional Balanced Scorecard linkages: Compensation and Corporate Governance
- Reporting Balanced Scorecard Results
- Maintaining the Balanced Scorecard
- Concluding Thoughts on Balanced Scorecard Success
Index
"As a practitioner and thought leader, Paul Niven is superbly bridging the gulf between BSC theory and application through hands-on experiences and real-world case studies. The book provides a practical road map, step-by-step, to plan, execute, and sustain a winning scorecard campaign. Easy to read . . . tells a powerful story with lessons learned/best practices from global customer implementations. Must-read for anyone interested in BSC or grappling with how to create a strategically aligned organization."
- Vik Torpunuri
President and CEO, e2e Analytix
"In Balanced Scorecard Step-by-Step, Second Edition, Paul Niven provides an intuitive and incredibly effective blueprint for transitioning strategic ambition to execution. Paul's pragmatic approach provides leaders with a tool for managing a company's journey from strategic ideas to world-class performance. The Balanced Scorecard is a masterful tool for guiding companies through transformation, and I speak from personal experience when I say Paul's blueprint works! It is the most effective guide I have seen. Balanced Scorecard Step-by-Step will serve any leader well if their ambition is to efficiently engage their teams in achieving a set of strategic goals."
- Allan A. MacDonald
Vice President, Sales and Customer Solutions, National Markets, Bell Canada
"Paul Niven has done it again!!! With this book, he has further operationalized the enlightened Balanced Scorecard concept into a fully functional system that optimizes business execution and performance!"
- Barton Johnson
President, Financial Freedom Senior Funding Corporation, The Reverse Mortgage Specialist
